SMS Omnichannel
End-to-end SMS program development, from capture and compliance setup to send logic that coordinates with email and supports incremental revenue across the customer journey.
Turn SMS into a measurable retention channel with compliant capture, smarter segmentation, and coordinated messages that support your email program. FluenceFlow builds SMS strategies for DTC and Shopify brands that want more repeat revenue without blasting their list. From subscriber growth to performance reporting, every send is designed around your unit economics and customer behavior.
SMS channel strategy, setup, capture, compliance, campaigns, and analytics built for DTC retention growth.
End-to-end SMS program development, from capture and compliance setup to send logic that coordinates with email and supports incremental revenue across the customer journey.
Integrated SMS marketing for e-commerce brands, customized around business model, customer behavior, purchase frequency, and retention opportunities within the broader lifecycle strategy.
High-converting popups, exit-intent offers, and multi-step forms designed to capture email and SMS subscribers while collecting zero-party data for smarter flows.
A free Klaviyo audit after consultation to uncover SMS and email performance gaps, deliverability concerns, flow issues, segmentation opportunities, and clear next steps.
Reporting that tracks SMS and email revenue attribution, campaign effectiveness, list growth, ROI, and progress against agreed performance goals and KPIs.
A no-cost strategy call to review current SMS and email performance, assess fit, clarify goals, and determine the right scope for growth.
We start with a fit check to understand your store revenue, customer behavior, existing Klaviyo setup, and retention goals. After the call, FluenceFlow can provide a free audit highlighting SMS and email revenue opportunities.
FluenceFlow combines SMS strategy, creative execution, analytics, and accountability for measurable retention growth.
Every SMS plan is built around margins, AOV, frequency, and customer behavior.
Certified across Klaviyo, Shopify, and Alia for reliable implementation and optimization.
Targets are agreed before starting, with refund protection if defined KPIs are missed.
All flows, segments, popups, and messages stay inside your Klaviyo account.
Retention strategists building SMS systems that grow repeat revenue.
FluenceFlow is a retention marketing agency focused on high-performance email and SMS systems for DTC e-commerce brands. Instead of using generic industry templates, the team builds strategy around each brand’s unit economics, purchase frequency, margins, and customer behavior. That approach helps premium products, large catalog stores, consumables, and Shopify brands turn paid traffic into repeat revenue. FluenceFlow’s work is executed inside the client’s own Klaviyo account, so every flow, segment, message, popup, and campaign remains the client’s property. With certified expertise across Shopify, Klaviyo, and Alia, the team combines strategy, creative, implementation, reporting, and ongoing testing into one accountable retention system.
The SMS channel is a direct marketing channel that uses text messages to reach opted-in subscribers with promotions, reminders, product updates, and lifecycle messages. For e-commerce brands, SMS works best when connected to email, customer behavior, segmentation, and compliance controls. It is especially useful for timely messages like cart recovery, replenishment reminders, launches, and VIP offers.
Get clear answers before you commit to a retention system.
Certified Shopify ecosystem partner.
Certified Klaviyo strategy and implementation partner.
Certified partner for Alia-powered growth.
Share your current SMS and email setup, monthly revenue, and growth goals. We’ll assess fit, identify opportunities, and outline practical next steps for your retention program.
To help us assist you faster, please include the reason for your message so the relevant team can reach out as soon as possible.
To help us assist you faster, please include the reason for your message so the relevant team can reach out as soon as possible.